At Shanell Franz LLC, we strive to provide our customers with high-quality food products and an enjoyable shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
- Returnable Items: You may request a refund for unopened and unused items within 30 days of receiving your order. Perishable items (e.g., fresh produce, dairy, meats) are not eligible for refunds due to health and safety regulations.
- Non-Returnable Items: Certain products, including but not limited to gift cards and food items that have been opened or consumed, cannot be returned or refunded.
2. Requesting a Refund
To initiate a refund, please contact our customer service team at admin@shanellfranzllc.com with the following information:
- Order number
- Name and contact information
- Reason for the refund request
- Photos of the product (if applicable)
Our team will review your request and provide instructions on how to proceed.
3. Refund Process
- Once we receive and inspect the returned item (if applicable), we will notify you of the status of your refund.
- Approved refunds will be processed to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your account, depending on your bank or credit card provider.
4. Exchanges
If you received a defective or damaged item, please contact us within 7 days of delivery to arrange for a replacement. We may request photos to verify the issue.
5. Shipping Costs
Shipping costs are non-refundable. If your return results in a refund, the cost of return shipping will be deducted from your refund.
6. Changes to Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.
7. Contact Information
If you have any questions regarding our Refund Policy, please contact us at admin@shanellfranzllc.com