Delivery Options Overview

Shanell Franz LLC offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (america) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the Shanell Franz LLC online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?

We’re sorry to hear that your order hasn't arrived yet. To check the current status of your order, please use your order number in the 'Track Order' section on our website. If you need further assistance or have any concerns, feel free to contact our customer service team, and we’ll help you right away!

Do you deliver on public holidays?

Typically, we do not deliver on public holidays. However, during special events or peak seasons, we may offer limited delivery services. If you need your order urgently during a public holiday, please contact our customer service team, and we’ll do our best to accommodate your request.

Do you deliver to my postcode?

We deliver to most areas. To check if we deliver to your postcode, please enter your postcode in the 'Delivery Check' section on our website. If delivery is not available in your area, our customer service team can assist you with alternative options or delivery solutions nearby.

Is next-day delivery available on all orders?

Next-day delivery is available on select products and in specific areas. When placing your order, you’ll be able to check if next-day delivery is available for your location. Please note that orders must be placed before the cut-off time to qualify for next-day delivery. For more details, visit our delivery policy page or contact customer service.

Do I need to be there to sign for delivery?

Yes, someone will need to be present to sign for the delivery. If you’re unable to be there, you can arrange for a trusted person to receive and sign for your package on your behalf. If no one is available, please contact our customer service team in advance to make alternative delivery arrangements.