At Shanell Franz LLC, we are committed to delivering your food products quickly, safely, and efficiently. Please read our shipping policy carefully to understand how we handle orders and deliveries across the United States.

1. Shipping Locations

We currently ship to all 50 U.S. states, including Alaska and Hawaii. Unfortunately, we do not ship internationally at this time.

2. Processing Time

  • Orders are typically processed within 1-2 business days after the order is placed. You will receive a confirmation email once your order has been processed and shipped.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs:

  • Standard Shipping (3-5 business days)
  • Expedited Shipping (2-3 business days)
  • Next-Day Shipping (1 business day)

Delivery times are estimates and may vary depending on your location and the carrier’s schedule.

4. Shipping Costs

Shipping charges are calculated at checkout based on the weight, size, and destination of your order. Free standard shipping is available for orders over $50.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email to monitor your package's status. Please allow 24 hours for tracking updates to be reflected.

6. Shipping Perishables

We take special care in packaging and shipping perishable food items to ensure they arrive fresh. If you are ordering perishable products, we recommend selecting Expedited or Next-Day Shipping to maintain product quality.

7. Incorrect Address

Please double-check your shipping address before placing an order. We are not responsible for delays or lost packages due to incorrect addresses provided at checkout.

8. Shipping Delays

While we strive to meet all delivery timelines, unforeseen circumstances such as weather delays or carrier issues may affect delivery times. We will notify you in the event of any significant shipping delays.

9. Questions?

If you have any questions regarding your order or our shipping policy, please contact our customer support team at admin@shanellfranzllc.com